We are seeking a skilled and motivated QA, Blockchain Support Engineer (L2-L3) to join our dynamic team. As a Blockchain Support Engineer, you will be responsible for ensuring the quality and reliability of our blockchain-based applications, providing technical support, and troubleshooting issues related to our products.

Responsibilities:

Quality Assurance:

• Develop and execute test plans and test cases to ensure the quality and performance of blockchain applications.
• Perform manual testing of blockchain applications.
• Identify, document, and track bugs and issues, working closely with the development team to resolve them.

Technical Support:

• Provide L2-L3 technical support to users and clients, addressing and resolving complex issues related to blockchain applications.
• Diagnose and troubleshoot technical problems, escalating issues to the development team when necessary.
• Monitor system performance and health, ensuring the stability and reliability of blockchain applications.

Collaboration and Documentation:

• Work closely with the development, operations, and product teams to ensure seamless integration and deployment of new features and updates.
• Maintain comprehensive documentation.
• Provide feedback and recommendations to improve product quality and user experience.

Continuous Improvement:

• Stay up-to-date with the latest trends and developments in blockchain technology.
• Continuously improve testing methodologies and support processes to enhance efficiency and effectiveness.
• Participate in regular team meetings and contribute to the overall success of the project.

Requirements:

Technical Skills:

• Proven experience as a QA Engineer or Support Engineer, with a focus on blockchain technology.
• Strong understanding of blockchain concepts and technologies, exp with TON is a big plus.
• Proficiency in dev tools (like postman).
• Experience with scripting languages (e.g., Python, JavaScript) and SQL
• Familiarity with version control systems (e.g., Git).
• Problem-Solving Skills:
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Ability to diagnose and troubleshoot complex technical issues effectively.
• Strong organizational and documentation skills.

Soft Skills:

• Strong communication and interpersonal skills to work effectively with cross-functional teams.
• Ability to provide clear and concise technical support to users and clients.
• Self-motivated and able to work independently in a remote environment.

We Offer:

• A competitive salary.
• Flexible working hours.
• Opportunity to work on cutting-edge DeFi projects in the growing TON blockchain ecosystem.

Join us and be part of our mission to revolutionize the DeFi space on the TON blockchain.