Customer Support Specialist
Crypto Bot
Job Description
Crypto Bot is a multifunctional product in Telegram, offering a comprehensive suite of services including a multicurrency wallet, P2P market, exchange platform, and payment system. Our platform also facilitates the creation of checks, invoices, and subscriptions, providing users with a seamless crypto experience.
We are seeking a dedicated Customer Support Specialist to join our team. The ideal candidate will be passionate about providing exceptional service to our users, resolving issues promptly, and ensuring a smooth customer experience within the crypto ecosystem.
Please do not apply to this position if you are not fluent in Russian
Responsibilities
• Respond to customer inquiries and support tickets efficiently and professionally, adhering to established protocols.
• Investigate and resolve customer complaints or disputes in accordance with company policies and regulatory guidelines.
• Collaborate with internal teams to escalate complex issues and provide feedback for continuous improvement of our platform and services.
• Identify and escalate any suspicious activity to the compliance department for further investigation.
• Participate in developing the knowledge base (instructions, regulations, rules).
• Stay updated on industry trends, market developments, and platform updates to provide accurate information and support to users.
• Positivity about the crypto industry.
Requirements
• Minimum of 1 year of experience in customer service, preferably within the crypto, finance, or e-commerce industries.
• Native Russian speaker with excellent written and verbal communication skills and keen attention to detail.
• Demonstrate honesty, integrity, and a proactive approach to problem-solving.
• Ability to thrive in a fast-paced environment, remaining calm under pressure while exceeding customer expectations.
• Strong team spirit and willingness to work flexible shifts, including nights.
• English language proficiency certificate will be of a huge advantage.
• Personal or professional experience with cryptocurrency.
Join our team at Crypto Bot and become a pivotal part of revolutionizing the crypto experience for users worldwide.
*When submitting an application, specify your Telegram account instead of LinkedIN