Crypto Bot is one of the biggest products in Telegram for buying, selling, exchanging, and transferring cryptocurrency serving tens of thousands of users each month. Since Crypto Bot's launch, our goal has been to create the most powerful crypto platform in Telegram. We are now looking for a dedicated Customer Support Specialist who is aligned with our vision and can join us on the mission to revolutionize the financial industry.

Responsibilities

• Respond to customer inquiries and support tickets efficiently and professionally, adhering to established protocols.
• Investigate and resolve customer complaints or disputes in accordance with company policies and regulatory guidelines.
• Collaborate with internal teams to escalate complex issues and provide feedback for continuous improvement of our platform and services.
• Identify and escalate any suspicious activity to the compliance department for further investigation.
• Participate in developing the knowledge base (instructions, regulations, rules).
• Stay updated on industry trends, market developments, and platform updates to provide accurate information and support to users.
• Positivity about the crypto industry.

Requirements

• Fluent in Russian.
• Minimum of 1 year of experience in customer service, preferably within the crypto, finance, or e-commerce industries.
• Excellent written and verbal communication skills with a keen attention to detail.
• Demonstrate honesty, integrity, and a proactive approach to problem-solving.
• Ability to thrive in a fast-paced environment, remaining calm under pressure while exceeding customer expectations. Willingness to work flexible shifts, including nights.
• English language proficiency certificate will be of a huge advantage.
• Personal or professional experience with cryptocurrency.

Join our team at Crypto Bot and become a pivotal part of revolutionizing the crypto experience for users worldwide