Crypto Bot is one of the largest platforms in Telegram for buying, selling, exchanging, and transferring cryptocurrency. We serve millions of users every month from over 50 countries worldwide, primarily focusing on trading volumes in the CIS countries.

Since our launch, our goal has been to create the most convenient, reliable, and practical crypto platform in Telegram.

We are now looking for a Community Manager to join our rapidly growing team to handle user requests in Telegram.

Key Responsibilities

• Manage multiple chat groups in Telegram, offering real-time support and assistance for our users.
• Act as the primary point of contact for users, answering questions, solving issues, and fostering a friendly, inclusive atmosphere.
• Collaborate with the marketing team to create and execute strategies that enhance user participation, trust, and retention.
• Keep an eye on chat groups, ensuring discussions remain constructive, and address concerns before they escalate.
• Analyze user feedback and provide insights to improve overall platform experience and customer satisfaction.
• Help develop and manage community engagement campaigns, including contests, discussions, and other initiatives to keep users active and engaged.
• Regularly report on community feedback, issues, and opportunities for improvement.

Requirements

• Fluent in Russian and proficient in English (written and spoken).
• At least 1 year of experience as a Community Manager, Support Agent, or in a related role.
• Strong understanding of cryptocurrency trading, especially within P2P environments.
• Experience with Telegram as a platform, including managing chat groups and channels.
• Excellent communication skills and a proactive problem-solving approach.
• Ability to handle challenging situations with empathy, patience, and a sense of humor.
• Strong organizational skills and ability to handle multiple tasks autonomously.

Why it’s a fantastic opportunity

• Be part of a fast-paced organization where opportunities to learn and excel are endless.
• Influence the future of Web3 and revolutionize the financial industry.
• Tackle challenging and unique tasks.