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Support Manager

STON.fi

STON.fi

Customer Service · Full-time
Remote
Posted on Wednesday, May 8, 2024

Join Our Pioneering Team at STON.fi

STON.fi stands at the forefront of decentralized finance, operating as an Automated Market Maker (AMM) DEX on the TON blockchain. Our platform sets itself apart with virtually zero fees, low to zero slippage, and a user-friendly interface, seamlessly integrated with TON wallets. In the future, we are proud to offer a suite of advanced features such as cross-chain swaps, gasless transactions, and a commitment to the DAO governance model, ensuring community-centric decision-making and continuous innovation.

STON.fi DEX serves as the backbone for many TON-based DeFi products, including Wallet in Telegram, the official built-in wallet available to hundreds of millions of Telegram users.

Responsibilities:

  • Provide user support via written communication in the official support bot.
  • Analyze situations and resolve user issues promptly.
  • Collaborate with internal project departments to address customer concerns effectively.
  • Moderate STONfi chats (e.g., Telegram, Discord), including deleting rule-violating messages and answering users' questions.

Qualifications:

  • Understanding of crypto and DeFi, including DEX operation and transaction status checking.
  • Knowledge of the TON Ecosystem is a plus.
  • Desire to excel in customer consulting and support.
  • Ability to communicate in English fluently (at least upper-intermediate level).
  • Demonstrated stress tolerance and multitasking skills.

Time-zones: UTC-12 to UTC-4, UTC+8 to UTC+12

STON.fi is an equal opportunity employer.