PlayDeck is one of the fastest-growing gaming platforms on Telegram, with over 5 million users. Our platform offers a one-of-a-kind experience where users can discover unique games, compete, and win prizes—all without leaving Telegram. We bring fun, unique games right into the Telegram app, where players can compete and win prizes. We’re looking for a friendly and proactive Technical Support Specialist to deliver the best experience for users interacting with PlayDeck. If you enjoy solving problems, communicating with users, and being part of a fast-growing web3 space, this might be your next big move.

What You’ll Do:

• Respond to user and partner questions via chat and our official bot.

• Go beyond scripts to handle non-standard situations, including bugs, tech issues, and unique user cases.

• Help manage and improve the PlayDeck bot interactions.

• Track frequently asked questions and suggest ways to improve user experience.

• Forward complex technical issues to the dev team and follow up on resolutions.

Who You Are:

• You can explain complex things in a simple, clear way.

• You’re user-oriented and don’t rely on robotic scripts.

• You communicate in a friendly but professional tone.

• You love games and either know or are eager to learn about web3.

• You’re familiar with bots, FAQs, and knowledge bases.

• You’re responsive and ready to jump in when users need support.

We Offer:

• Non-bureaucratic management that focuses on results
• Regular performance reviews to assess your progress
• Remote setup with access to our hubs in Dubai, Yerevan, London and Belgrade
• Compensation for medical expenses
• 20 working days of paid vacation annually
• 11 days off per year
• 14 days of paid sick leave to support your health and recovery when needed
• Access to internal conferences, courses and corporate events