Tribute is a service for monetizing Telegram channels and groups, allowing users to create paid subscriptions, send donations, manage access to channels, analyze statistics, and much more. A simple and convenient solution for content monetization. We have a small remote development team, with no complex and lengthy corporate processes. Each team member makes a significant contribution to the product's development.

We are currently looking for a Customer Success Manager to help our top creators achieve their goals by providing personalized support and fostering strong, long-term relationships with our platform.

Responsibilities:

• Communication with top creators: handle creator requests, collect feedback, invite creators for testing.
• Analytics: monitor creators’ revenue (increase/decrease), identify and communicate with creators to clarify reasons.
• Development and proposal of new platform tools, including involving creators in marketing activities such as podcasts and advertising.
• Cross-selling tools to creators: analyze creators’ content and recommend new platform tools to help increase revenue.
• Communication with the product team: gather and deliver feedback about required features, bugs, etc., to the product team.

Requirements

• At least 2 years of experience as a Customer Success Manager, Account Manager, or Sales Manager.
• Experience working with analytical tools (Grafana, CRM).
• Strong analytical mindset for tracking and understanding creators’ activity dynamics.
• Excellent soft skills (ability to connect with any creator, stress resilience).
• Ability to adapt to the dynamic environment of a startup.
• English language proficiency – at least B2.
• Experience in content platforms, streaming services, or agencies is a plus.

Why it is a fantastic opportunity:

• Our business is growing at an exponential scale.
• Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
• Be based remotely.
• Compensation for medical expenses.
• Provision of necessary equipment.
• 20 working days of paid vacation annually.
• 14 days of paid sick leave to support your health and recovery when needed.
• Access to internal English courses for continuous learning and improvement in language skills.