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Moderation Team Lead

Tribute

Tribute

Customer Service · Full-time
Remote
Posted on Oct 10, 2025

We’re Tribute - the leading monetization platform on Telegram. Our users earn through donations from their followers, subscriptions to private channels, paid digital content and physical products. 60k+ creators are already actively using Tribute, incl. many well-known names and bloggers with large audiences.

And that number keeps growing every day!

Now we’re looking for a Moderation Team Lead — someone who can keep things fair, fast, and human. A person who enjoys solving tricky cases, guiding a team through tough calls, and improving processes so that both creators and users feel safe and supported.

Responsibilities:

  • Review and resolve complex or disputed moderation cases, making final decisions.
  • Monitor and ensure quality of moderation work (case reviews, feedback).
  • Update and create moderation guidelines and policies.
  • Manage timelines and ensure balanced workload distribution.
  • Conduct team calls for feedback, case reviews, and motivation.
  • Support onboarding and training of new team members.
  • Participate in hiring and evaluating moderators.
  • Maintain moderation reports and performance metrics.

Requirements:

  • Experience in content moderation, content control, or anti-fraud.
  • At least 1 year of experience leading or mentoring a team.
  • Strong decision-making skills and confidence in standing by them.
  • Excellent ability to structure information and write clear guidelines.
  • Strong communication skills (both verbal and written).
  • Calm, responsible, and reliable — someone we can trust.

Nice to Have:

  • Experience working with Telegram bots, monetization platforms, or user-generated content (UGC).
  • Experience in quality assessment, case review, and metrics implementation.
  • Background in recruiting, onboarding, or training team members.

Why it is a fantastic opportunity:

  • Our business is growing at an exponential scale.
  • Non-bureaucratic management that focuses on results.
  • Regular performance reviews to assess your progress.
  • Remote setup with access to our hubs in Dubai, Yerevan, London and Belgrade.
  • Compensation for medical expenses.
  • Provision of necessary equipment.
  • 20 working days of paid vacation annually.
  • 11 days off per year.
  • 14 days of paid sick leave to support your health and recovery when needed.
  • Access to internal conferences, English courses and corporate events.
Tribute is an equal opportunity employer.

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