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Technical Support Engineer

Wallet

Wallet

IT · Full-time
Remote
Posted on Friday, October 6, 2023

Wallet on Telegram is your gateway to the world of digital currencies, specially tailored for individuals in emerging markets. We understand the complexities and intimidation often associated with existing crypto solutions, which is why we've designed the Wallet to be the ultimate user-friendly platform for managing finances. No need to open a traditional bank account or wrestle with convoluted crypto exchanges and wallets.

Leveraging the power of advanced blockchain technology, Wallet delivers a seamless onboarding experience into the crypto ecosystem. It enables users to effortlessly store, send, and receive digital currencies, all via the familiar interface of Telegram. Managing your finances becomes as simple as sending a message.

Tasks you will be engaged in:

  • Strictly adhere to provided instructions.
  • Handle requests from the first-level support and compliance team.
  • Investigate and resolve payment discrepancies at the interface between systems.
  • Analyze microservices interaction logs.
  • Identify and respond to technical issues promptly.
  • Address incident reports generated by monitoring systems.
  • Handle, supplement, or escalate existing incidents/requests as per provided instructions.

Candidate Requirements (Hard Skills):

GRAPHIC: 2/2 from 9 am to 9pm. UTC+3

  • Minimum 1 year of experience in level 2 technical support.
  • Experience in fintech projects.
  • Basic knowledge of SQL.
  • Basic knowledge of Excel.
  • Proficient written and verbal communication skills.
  • Command line skills.
  • Scripting skills.
  • Knowledge of web applications.
  • Basic understanding of blockchain technology.
  • Ability to assess the importance of incidents and escalate them competently.

Desirable:

  • Technical background.
  • English proficiency from B1 level.
  • Ability to categorize the system's error responses in English.

Personal Qualities (Soft Skills):

  • Discipline, attentiveness, and responsibility.
  • Stress tolerance.
  • Willingness to see open tasks through to their logical conclusion.

Why it is a fantastic opportunity for you:

  • Our business is growing at an exponential scale
  • Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a truly unique product
  • Be based remotely

If you possess the required skills and qualities and are ready to contribute to our dynamic team, we invite you to apply.

Wallet is an equal opportunity employer.