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Community Manager (P2P)

Wallet

Wallet

Marketing & Communications · Full-time
Remote
Posted on Monday, June 24, 2024

Wallet in Telegram is your gateway to the world of digital currencies, specially tailored for individuals in emerging markets. We understand the complexities and intimidation often associated with existing crypto solutions, which is why we've designed the Wallet to be the ultimate user-friendly platform for managing finances. No need to open a traditional bank account or wrestle with convoluted crypto exchanges and wallets.

It is already actively used by millions of users worldwide, but we are not going to stop: we are scaling to new regions and adding new features. The product has found its product/market fit, is rapidly growing its audience and revenue.

Rapid growth inevitably leads to inefficiencies in the work of the analytics team. We don't always answer well questions about what is happening with the product, because when all metrics are growing from all sides, the team doesn't understand what to grasp or may miss something small that negatively affects the product in the long run. If you've had experience working in a fast-growing product, you're well aware of this phenomenon.

We are seeking dynamic and enthusiastic Community Managers to join our team. The ideal candidate will be responsible for managing and nurturing our community of P2P traders, ensuring an engaging and positive experience for all members. This role involves creating and executing community engagement strategies, moderating discussions, and acting as the bridge between users and the company.

Wallet in Telegram is committed to fostering local vibrant and supportive communities of traders who are passionate about P2P trading across Europe, Asia and Latin America. The ideal candidate for this position should be based in one of the aforementioned regions to leverage its experience and knowledge of local trends.

Key Responsibilities:

  • Community Engagement:
    • Develop and implement strategies to grow and engage our community of P2P traders.
    • Foster a positive and inclusive community environment.
    • Organize and manage online events, webinars, and meetups to promote community interaction.
  • Content Creation:
    • Create and curate content that resonates with the community, including blog posts, newsletters, social media updates, and forum discussions.
    • Collaborate with the marketing team to develop promotional materials and campaigns that drive community engagement.
  • Support and Moderation:
    • Monitor community groups on Telegram to ensure a safe and respectful environment.
    • Address and resolve community issues, conflicts, and feedback promptly and professionally.
    • Provide support and guidance to community members, helping them navigate the platform and troubleshoot issues.
  • Feedback and Improvement:
    • Gather and analyze community feedback to identify trends, issues, and opportunities for improvement.
    • Collaborate with product and development teams to implement changes based on community feedback.
    • Regularly report on community metrics, growth, and engagement to senior management.
  • Ambassador and Advocate:
    • Serve as the voice of the community within the company, advocating for their needs and interests.
    • Build and maintain relationships with key community members and influencers.
    • Represent the company at local industry events and conferences.

Qualifications:

  • Bachelor’s degree in Marketing, Communications, Business, or a related field is a plus.
  • Proven experience as a Community Manager or similar role, preferably in the P2P trading or fintech industry.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills with the ability to build and maintain relationships.
  • Proficiency in using Telegram, community management bots, and content creation software.
  • Analytical mindset with the ability to interpret community feedback and data.
  • Passion for P2P trading and a deep understanding of the industry.
  • Ability to work independently and as part of a team in a fast-paced environment.

Why it is a fantastic opportunity:

  • Our business is growing at an exponential scale.
  • Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
  • Be based remotely.
  • Participation in the performance review and bonus programme.
  • Compensation for medical expenses.
  • Provision of necessary equipment.
  • Annual vacation of 20 working days plus 10 paid days off.
  • 14 days of paid sick leave to support your health and recovery when needed.
  • Access to internal English courses for continuous learning and improvement in language skills.

How to Apply: Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they are a good fit for this position to vmendes@walletteam.org . Please include "Community Manager - P2P" in the subject line.

Wallet is an equal opportunity employer.