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Data analyst (Support team)

Wallet

Wallet

IT, Data Science · Full-time
Remote
Posted on Thursday, June 27, 2024

Wallet in Telegram is your gateway to the world of digital currencies, specially tailored for individuals in emerging markets. We understand the complexities and intimidation often associated with existing crypto solutions, which is why we've designed the Wallet to be the ultimate user-friendly platform for managing finances. No need to open a traditional bank account or wrestle with convoluted crypto exchanges and wallets.

Leveraging the power of advanced blockchain technology, Wallet delivers a seamless onboarding experience into the crypto ecosystem. It enables users to effortlessly store, send, and receive digital currencies, all via the familiar interface of Telegram. Managing your finances becomes as simple as sending a message.

At Wallet, we're committed to using technology to disrupt traditional banking systems, providing our customers with more flexible and inclusive financial services. Whether you're a crypto novice or seeking to simplify your digital finance experience, Wallet is crafted with your needs in mind.

Now we are seeking a Data analyst.

Responsibilities:

  • Help the support team quickly and efficiently serve Wallet customers by creating convenient and transparent reports and analyzing them.
  • Identify and resolve data-related issues to improve processes and enhance the efficiency of the support team.
  • Oversee the process of collecting and delivering data on support activities. You won’t have to write ETL yourself, but you must understand the sources and communicate tasks to DE clearly and understandably.
  • Handle ad-hoc requests for support managers and company executives.
  • Create and maintain reports and dashboards.
  • Collaborate with development, support, and product teams.

Requirements:

  • You have a higher education degree in mathematics, information technology, or economics.
  • You have at least 3 years of experience in data analytics and/or process optimization.
  • You are proficient in SQL, and capable of writing complex queries.
  • You have worked with analytical databases (ClickHouse, Vertica, etc.) and BI tools (Tableau, Power BI, SuperSet, etc.).
  • You have experience writing Python scripts for data processing.
  • It would be great if you have experience with Apache Airflow.
  • You have English language skills at a B2 level or higher.

Why it is a fantastic opportunity:

  • Our business is growing at an exponential scale.
  • Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
  • Be based remotely.
  • Participation in the performance review and bonus programme.
  • Compensation for medical expenses.
  • Provision of necessary equipment.
  • Annual vacation of 20 working days plus 10 paid days off.
  • 14 days of paid sick leave to support your health and recovery when needed.
  • Access to internal English courses for continuous learning and improvement in language skills.
Wallet is an equal opportunity employer.