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P2P Investigation Specialist



Customer Service · Full-time
Posted on Thursday, July 4, 2024

Wallet on Telegram is your gateway to the world of digital currencies, specially tailored for individuals in emerging markets. We understand the complexities and intimidation often associated with existing crypto solutions, which is why we've designed the Wallet to be the ultimate user-friendly platform for managing finances. No need to open a traditional bank account or wrestle with convoluted crypto exchanges and wallets.

Leveraging the power of advanced blockchain technology, Wallet delivers a seamless onboarding experience into the crypto ecosystem. It enables users to effortlessly store, send, and receive digital currencies, all via the familiar interface of Telegram. Managing your finances becomes as simple as sending a message.

At Wallet, we're committed to using technology to disrupt traditional banking systems, providing our customers with more flexible and inclusive financial services. Whether you're a crypto novice or seeking to simplify your digital finance experience, Wallet is crafted with your needs in mind.

Now we are seeking a P2P Investigation Specialist to join our team.


  • Respond to customer inquiries via chat in a professional and timely manner.
  • Analyze and assess customer situations to provide accurate solutions.
  • Handle user appeals.
  • Collaborate with team members to improve the overall customer experience.
  • Suggest improvements to the product.


  • Must have: proven experience in a customer support role, working with a non-custodial and with appeals on a P2P market.
  • Preferred: experience in the cryptocurrency industry.
  • Logical thinking.
  • Intermediate proficiency in written English.
  • Excellent problem-solving skills and attention to detail.
  • Strong interpersonal and communication skills.
  • Ability to work independently and as part of a team in a fast-paced environment.


  • Salary commensurate with experience; we value professionals and are ready to offer above-average income.
  • Support for your development: conferences, certification, and training with compensation from the company.

Why it is a fantastic opportunity:

  • Our business is growing at an exponential scale.
  • Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
  • Be based remotely.
  • Compensation for medical expenses.
  • Provision of necessary equipment.
  • Annual vacation of 20 working days.
  • 14 days of paid sick leave to support your health and recovery when needed.
Wallet is an equal opportunity employer.

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