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Customer Support Quality Specialist

Wallet

Wallet

Customer Service · Full-time
Remote
Posted on Wednesday, July 10, 2024

Wallet on Telegram is your gateway to the world of digital currencies, specially tailored for individuals in emerging markets. We understand the complexities and intimidation often associated with existing crypto solutions, which is why we've designed the Wallet to be the ultimate user-friendly platform for managing finances. No need to open a traditional bank account or wrestle with convoluted crypto exchanges and wallets.

Leveraging the power of advanced blockchain technology, Wallet delivers a seamless onboarding experience into the crypto ecosystem. It enables users to effortlessly store, send, and receive digital currencies, all via the familiar interface of Telegram. Managing your finances becomes as simple as sending a message.

At Wallet, we're committed to using technology to disrupt traditional banking systems, providing our customers with more flexible and inclusive financial services. Whether you're a crypto novice or seeking to simplify your digital finance experience, Wallet is crafted with your needs in mind.

Now we are seeking a Customer Support Quality Specialist to join our team.

Responsibilities:

  • Conducting monitoring, analysis, and evaluation of specialists' actions by a checklist.
  • Developing guidelines and recommendations to enhance service quality.
  • Processing customer feedback. Collecting and organizing users' comments and suggestions to improve product quality.
  • Filling out assessment forms and providing operators with feedback on the quality of their work.

Qualifications:

  • At least 1 year of experience in monitoring the quality of support staff's work (experience in fintech is an advantage).
  • Proficiency in written communication.
  • Full proficiency in Russian and English at least B2 level is required.

We are looking for a person who can work on 5/2 from 9 am/10 am to 6 pm/7 pm schedule GMT+3.

Why it is a fantastic opportunity:

  • Our business is growing at an exponential scale.
  • Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
  • Be based remotely.
  • Compensation for medical expenses.
  • Provision of necessary equipment.
  • Annual vacation of 20 working days.
  • 14 days of paid sick leave to support your health and recovery when needed.
  • Access to internal English courses for continuous learning and improvement in language skills.
Wallet is an equal opportunity employer.

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