Wallet in Telegram is a digital asset solution natively embedded into Telegram’s interface. Backed by The Open Platform, Wallet in Telegram gained 100M+ user accounts in 2024, and aims to make its solution available to all 1BN+ of Telegram’s users.

Wallet in Telegram offers a dual-wallet experience with Crypto Wallet (a multi-chain wallet for trading and sending crypto to contacts) and TON Wallet (a self-custodial wallet with access to the TON ecosystem of dApps and tokens).

We’re looking for a Business Analyst to help us scale our Compliance and Customer Support products through automation, integration, and process optimization.

This is a high-impact role with a clear growth path to Product Manager, based on performance and ownership. Join us at a pivotal moment and help shape the future of crypto-powered finance.

Responsibilities:

• Collect and document business, functional, and technical requirements; ensure traceability across development stages.
• Identify inefficiencies and model AS-IS/TO-BE processes using BPMN, UML, or similar notations.
• Define data flows and integrations (APIs, webhooks, etc.); prepare interface specs and collaborate with engineering.
• Design data structures and write SQL queries for validation and analysis; support normalized schema development.
• Break down epics into tasks, join planning meetings, and propose improvements.
• Use Notion, Jira, and visualization tools (Miro, draw.io, etc.); improve team practices.
• Build knowledge in AML/KYC, fraud, and support; translate requirements into product/process changes.

Requirements:

• 3+ years of experience as a Business or System Analyst in tech environments.
• Background in Compliance, Customer Support, or Fintech products (strong plus).
• Familiarity with blockchain, crypto wallets, DeFi KYC/AML, or smart contracts is a bonus.
• Proficient in requirement gathering, system architecture, integration methods, and API/data analysis.
• Skilled in business process modeling, SQL, RESTful architecture, and data formats (JSON/XML).
• Strong communicator, structured thinker, self-motivated, and quick to adapt.
• Product-oriented mindset with ability to connect technical work to business goals.
• Comfortable with Jira, Notion, draw.io, Lucidchart, FigJam, Postman, Swagger, and SQL databases.
• Fluency in Russian, C1 in English.

Why it is a fantastic opportunity:

• Our business is growing at an exponential scale.
• Non-bureaucratic management that focuses on results.
• Regular performance reviews to assess your progress.
• Remote setup with access to our hubs in Dubai, Yerevan, London and Belgrade.
• Compensation for medical expenses.
• Provision of necessary equipment.
• 20 working days of paid vacation annually.
• 11 days off per year.
• 14 days of paid sick leave to support your health and recovery when needed.
• Access to internal conferences, English courses and corporate events.