Wallet in Telegram is your gateway to the world of digital currencies, specially tailored for individuals in emerging markets. We understand the complexities and intimidation often associated with existing crypto solutions, which is why we've designed the Wallet to be the ultimate user-friendly platform for managing finances. No need to open a traditional bank account or wrestle with convoluted crypto exchanges and wallets.

Leveraging the power of advanced blockchain technology, Wallet delivers a seamless onboarding experience into the crypto ecosystem. It enables users to effortlessly store, send, and receive digital currencies, all via the familiar interface of Telegram. Managing your finances becomes as simple as sending a message.

At Wallet, we're committed to using technology to disrupt traditional banking systems, providing our customers with more flexible and inclusive financial services. Whether you're a crypto novice or seeking to simplify your digital finance experience, Wallet is crafted with your needs in mind.

We're looking for a UX Researcher to join the Wallet on Telegram team — a fast-paced fintech product at the intersection of crypto, payments, and social interaction. You’ll help us better understand user needs, industry trends, and design opportunities by analyzing our product, competitors, and related applications within the Telegram ecosystem and beyond. This is a high-impact role working closely with Product, Design, and Data teams to drive product strategy with clear user evidence.

Responsibilities:

• Conduct UX research on Wallet and competing products in the crypto and fintech space.
• Analyze usability, user flows, and feature sets of Telegram-integrated apps and external wallets.
• Perform heuristic evaluations and benchmark studies on design quality, user onboarding, and feature adoption.
• Identify user needs through secondary research, expert interviews, and behavioral analysis.
• Synthesize research into actionable insights and collaborate with product managers and designers to shape the roadmap.
• Present findings clearly and persuasively to technical and non-technical stakeholders.
• Continuously monitor the evolving landscape of Web3 and embedded finance to identify new opportunities.

Requirements:

• Proven experience as a UX Researcher, ideally in fintech, crypto, or mobile-first products.
• Strong understanding of research methodologies (qualitative and competitive analysis in particular).
• Ability to independently design and execute end-to-end research projects.
• Experience benchmarking product UX and analyzing competitor products.
• Excellent communication skills and ability to influence product decisions with evidence.
• Familiarity with Telegram, Telegram bots, and the crypto ecosystem is a strong plus.
• Fluency in English.

Why it is a fantastic opportunity:

• Our business is growing at an exponential scale.
• Work in a well-funded startup environment with unique growth opportunities and a chance to join a rapidly growing company with a unique product.
• Be based remotely.
• Participation in the performance review and bonus programme.
• Compensation for medical expenses.
• Provision of necessary equipment.
• Annual vacation of 20 working days plus 11 paid days off.
• 14 days of paid sick leave to support your health and recovery when needed.
• Access to internal English courses for continuous learning and improvement in language skills.