Wallet in Telegram is a digital asset solution natively embedded into Telegram’s interface. Backed by The Open Platform, Wallet in Telegram gained 100M+ user accounts in 2024, and aims to make its solution available to all 1BN+ of Telegram’s users. Wallet in Telegram offers a dual-wallet experience with Crypto Wallet (a multi-chain wallet for trading and sending crypto to contacts) and TON Wallet (a self-custodial wallet with access to the TON ecosystem of dApps and tokens).

We're looking for a UX Researcher to join our team — a fast-paced fintech product at the intersection of crypto, payments, and social interaction. You’ll help us better understand user needs, industry trends, and design opportunities by analyzing our product, competitors, and related applications within the Telegram ecosystem and beyond. This is a high-impact role working closely with Product, Design, and Data teams to drive product strategy with clear user evidence.

Responsibilities:

• Conduct UX research on Wallet and competing products in the crypto and fintech space.
• Analyze usability, user flows, and feature sets of Telegram-integrated apps and external wallets.
• Perform heuristic evaluations and benchmark studies on design quality, user onboarding, and feature adoption.
• Identify user needs through secondary research, expert interviews, and behavioral analysis.
• Synthesize research into actionable insights and collaborate with product managers and designers to shape the roadmap.
• Present findings clearly and persuasively to technical and non-technical stakeholders.
• Continuously monitor the evolving landscape of Web3 and embedded finance to identify new opportunities.

Requirements:

• Proven experience as a UX Researcher, ideally in fintech, crypto, or mobile-first products.
• Strong understanding of research methodologies (qualitative and competitive analysis in particular).
• Ability to independently design and execute end-to-end research projects.
• Experience benchmarking product UX and analyzing competitor products.
• Excellent communication skills and ability to influence product decisions with evidence.
• Familiarity with Telegram, Telegram bots, and the crypto ecosystem is a strong plus.
• Fluency in English.

Why it is a fantastic opportunity:

• Our business is growing at an exponential scale.
• Non-bureaucratic management that focuses on results.
• Regular performance reviews to assess your progress.
• Remote setup with access to our hubs in Dubai, Yerevan, London and Belgrade.
• Compensation for medical expenses.
• Provision of necessary equipment.
• 20 working days of paid vacation annually.
• 11 days off per year.
• 14 days of paid sick leave to support your health and recovery when needed.
• Access to internal conferences, English courses and corporate events.