Wallet in Telegram is a digital asset solution natively embedded into Telegram’s interface. Backed by The Open Platform, Wallet in Telegram gained 100M+ user accounts in 2024, and aims to make its solution available to all 1BN+ of Telegram’s users. Wallet in Telegram offers a dual-wallet experience with Crypto Wallet (a multi-chain wallet for trading and sending crypto to contacts) and TON Wallet (a self-custodial wallet with access to the TON ecosystem of dApps and tokens).

Now we are seeking a Technical Support Engineer to join our team.

In this position, you will have to perform daily checks according to the checklist, react to alerts from various systems, and promptly assist colleagues from different teams with issues that arise.

Responsibilities:

• Strictly adhere to provided instructions.
• Handle requests from L1 Support and Compliance teams.
• Investigate and resolve payment discrepancies at the interface between systems.
• Analyze microservices interaction logs.
• Identify and respond to technical issues promptly.
• Address incident reports generated by monitoring systems.
• Handle, supplement, or escalate existing incidents/requests as per provided instructions.

Requirements:

• Minimum 2 years of experience on L2 Tech Support position.
• Experience in fintech projects.
• Strong knowledge of SQL.
• Command line skills.
• Basic scripting skills.
• Basic knowledge of Excel.
• Knowledge of web applications.
• Basic understanding of blockchain technology.
• Ability to assess the importance of incidents and escalate them competently.
• Proficient written and verbal communication skills.
• English proficiency from B1 level.

We are looking for candidates who can work on a 2/2 schedule (day shifts from 9 am/9 pm or night shifts from 9 pm/9 am GMT+3).

Why it is a fantastic opportunity:

• Our business is growing at an exponential scale.
• Non-bureaucratic management that focuses on results.
• Regular performance reviews to assess your progress.
• Remote setup with access to our hubs in Dubai, Yerevan, London and Belgrade.
• Compensation for medical expenses.
• Provision of necessary equipment.
• 20 working days of paid vacation annually.
• 11 days off per year.
• 14 days of paid sick leave to support your health and recovery when needed.
• Access to internal conferences, English courses and corporate events.