Now we are seeking a technical support specialist to join our team.

Responsibilities:

• Provide customer support via written communication channels (in Russian and English)
• Analyze situations and resolve customer problems
• Collaborate with internal project departments to resolve customer issues
• Work with internal documentation and prepare reports
• Participate in developing the knowledge base (instructions, regulations, rules)

Qualifications:

• Experience in customer support (experience in written communication channels is a plus)
• Desire to develop in the field of customer consulting and support
• Fluent oral and written communication skills in English (at least upper-intermediate level)
• Proficiency in Microsoft Office
• Ability to multitask

Conditions:

• Salary commensurate with experience; we value professionals and are ready to offer above-average income
• Work in one of our offices in Kazan or Moscow, with the possibility of remote work
• Shift work (2/2, from 11:00 to 23:00 or from 12:00 to 24:00 MSK)
• Comprehensive health insurance package
• Support for your development: conferences, certification, and training with compensation from the company
• Official employment