Now we are seeking a **technical support specialist** to join our team.

**Responsibilities:**

- Provide customer support via written communication channels (in Russian and English)
- Analyze situations and resolve customer problems
- Collaborate with internal project departments to resolve customer issues
- Work with internal documentation and prepare reports
- Participate in developing the knowledge base (instructions, regulations, rules)

**Qualifications:**

- Experience in customer support (experience in written communication channels is a plus)
- Desire to develop in the field of customer consulting and support
- Fluent oral and written communication skills in English (at least upper-intermediate level)
- Proficiency in Microsoft Office
- Ability to multitask

**Conditions:**

- Salary commensurate with experience; we value professionals and are ready to offer above-average income
- Work in one of our offices in Kazan or Moscow, with the possibility of remote work
- Shift work (2/2, from 11:00 to 23:00 or from 12:00 to 24:00 MSK)
- Comprehensive health insurance package
- Support for your development: conferences, certification, and training with compensation from the company
- Official employment

Customer Service

Remote

Wallet is a user-friendly platform for managing crypto assets, leveraging the TON blockchain within Telegram. With over 7 million users, Wallet allows seamless storage, sending, and exchanging of digital assets, making crypto management as simple as messaging. The platform differentiates itself by integrating directly with Telegram's massive user base, providing an accessible gateway to crypto for both novices and experienced users. Wallet's commitment to flexible and inclusive access positions it strongly in the growing digital asset management market.

Wallet

Technical support specialist

<span style="font-style:normal">See available positions in the TON ecosystem projects</span>

Tell us about your professional DNA to get discovered by any company in our network with opportunities relevant to your career goals.

Leverage our network to build your career.

#### Welcome!

Thank you for joining Fslabs Network!

To help us best support you in your search, please take a few minutes to tell us about what you are looking for in your next role. We’ll use this information to connect you to relevant opportunities in the Fslabs network as they come up.

You can always update this information later.

Welcome to the Fslabs talent network

As our companies grow, they look to us to help them find the best talent.

Signal that you'd be interested in working with a Fslabs company to help us put the right opportunities at great companies on your radar. The choice to pursue a new career move is then up to you.