Technical support specialist



Customer Service · Full-time
Posted on Thursday, May 25, 2023

Now we are seeking a technical support specialist to join our team.


  • Provide customer support via written communication channels (in Russian and English)
  • Analyze situations and resolve customer problems
  • Collaborate with internal project departments to resolve customer issues
  • Work with internal documentation and prepare reports
  • Participate in developing the knowledge base (instructions, regulations, rules)


  • Experience in customer support (experience in written communication channels is a plus)
  • Desire to develop in the field of customer consulting and support
  • Fluent oral and written communication skills in English (at least upper-intermediate level)
  • Proficiency in Microsoft Office
  • Ability to multitask


  • Salary commensurate with experience; we value professionals and are ready to offer above-average income
  • Work in one of our offices in Kazan or Moscow, with the possibility of remote work
  • Shift work (2/2, from 11:00 to 23:00 or from 12:00 to 24:00 MSK)
  • Comprehensive health insurance package
  • Support for your development: conferences, certification, and training with compensation from the company
  • Official employment
Wallet is an equal opportunity employer.

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