Now we are seeking a **technical support specialist** to join our team.

**Responsibilities:**

- Provide customer support via written communication channels (in Russian and English)
- Analyze situations and resolve customer problems
- Collaborate with internal project departments to resolve customer issues
- Work with internal documentation and prepare reports
- Participate in developing the knowledge base (instructions, regulations, rules)

**Qualifications:**

- Experience in customer support (experience in written communication channels is a plus)
- Desire to develop in the field of customer consulting and support
- Fluent oral and written communication skills in English (at least upper-intermediate level)
- Proficiency in Microsoft Office
- Ability to multitask

**Conditions:**

- Salary commensurate with experience; we value professionals and are ready to offer above-average income
- Work in one of our offices in Kazan or Moscow, with the possibility of remote work
- Shift work (2/2, from 11:00 to 23:00 or from 12:00 to 24:00 MSK)
- Comprehensive health insurance package
- Support for your development: conferences, certification, and training with compensation from the company
- Official employment

Customer Service

Remote

The @wallet Telegram bot is one of the most popular wallets in the TON ecosystem, which you can use to buy, exchange, and send crypto. Wallet provides easier entry to the crypto market than other popular services. We are connecting a messenger that has hundreds of millions of users with the ability to use cryptocurrency for purchases, transfers, and payments. Our audience exceeds 1 million users and continues to grow.

Our team unites specialists with FinTech and blockchain expertise. Together, we want to change the perception of crypto assets usage and improve the user experience!


Wallet

Technical support specialist

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