Technical support specialist
Wallet
Customer Service · Full-time
Remote
Posted on Thursday, May 25, 2023
Now we are seeking a technical support specialist to join our team.
Responsibilities:
- Provide customer support via written communication channels (in Russian and English)
- Analyze situations and resolve customer problems
- Collaborate with internal project departments to resolve customer issues
- Work with internal documentation and prepare reports
- Participate in developing the knowledge base (instructions, regulations, rules)
Qualifications:
- Experience in customer support (experience in written communication channels is a plus)
- Desire to develop in the field of customer consulting and support
- Fluent oral and written communication skills in English (at least upper-intermediate level)
- Proficiency in Microsoft Office
- Ability to multitask
Conditions:
- Salary commensurate with experience; we value professionals and are ready to offer above-average income
- Work in one of our offices in Kazan or Moscow, with the possibility of remote work
- Shift work (2/2, from 11:00 to 23:00 or from 12:00 to 24:00 MSK)
- Comprehensive health insurance package
- Support for your development: conferences, certification, and training with compensation from the company
- Official employment
Wallet is an equal opportunity employer.