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Customer Support Specialist

@Whale

@Whale

Customer Service · Full-time
Remote
Posted on Oct 11, 2024

We seek a passionate and dynamic Customer Support Specialist to join our team in @Whale. If you're fluent in English, Portuguese, love technology, thrive in a fast-paced environment, and are committed to delivering exceptional and enjoyable customer service, we want you to join our exciting journey!

Responsibilities

  • Provide top-notch customer support to our diverse user base via Telegram and other communication channels.
  • Address and resolve customer inquiries, issues, and requests promptly and efficiently.
  • Assist users in navigating our platform, explaining features, and resolving technical questions.
  • Stay up-to-date with our product offerings and promotions to provide accurate information to customers.
  • Collaborate with the technical and marketing teams to escalate and resolve complex issues.
  • Assist with user onboarding and verification processes.
  • Collect and document user feedback and report any technical issues or trends to the relevant departments.
  • Maintain a friendly, positive, and engaging tone when interacting with customers, creating a fun and enjoyable experience.
  • Actively contribute to a collaborative and high-energy team environment.
  • Follow company policies and procedures, ensuring compliance with relevant regulations and guidelines.
  • The support role requires to work as per shifts. To help cover mornings/evenings and weekends.

Requirements

  • Fluent in English and Portuguese (written and spoken).
  • Customer Support and Technical Support skills
  • Interpersonal Skills for working with customers and colleagues
  • Analytical Skills for identifying issues and recommending solutions
  • Problem-solving skills and the ability to think on your feet.
  • Customer Satisfaction skills for ensuring customer retention and loyalty
  • Excellent communication and interpersonal skills.
  • Ability to handle multiple customer inquiries simultaneously.
  • Strong technological aptitude and a passion for staying updated with the latest tech trends.
  • Knowledge of cryptocurrency or online gaming is a plus.
  • Bachelor's degree in relevant field.

Benefits:

  • Competitive salary and bonuses.
  • Opportunity to work with a forward-thinking company.
  • Ongoing training and professional development.
  • Collaborative and fun work environment.
  • Employee wellness program.
  • Opportunities for career growth and advancement.

More about the product: whale.io

@Whale is an equal opportunity employer.

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