We seek a passionate and dynamic Customer Support Specialist to join our team in @Whale. If you're fluent in English, Portuguese, love technology, thrive in a fast-paced environment, and are committed to delivering exceptional and enjoyable customer service, we want you to join our exciting journey!

Responsibilities

• Provide top-notch customer support to our diverse user base via Telegram and other communication channels.
• Address and resolve customer inquiries, issues, and requests promptly and efficiently.
• Assist users in navigating our platform, explaining features, and resolving technical questions.
• Stay up-to-date with our product offerings and promotions to provide accurate information to customers.
• Collaborate with the technical and marketing teams to escalate and resolve complex issues.
• Assist with user onboarding and verification processes.
• Collect and document user feedback and report any technical issues or trends to the relevant departments.
• Maintain a friendly, positive, and engaging tone when interacting with customers, creating a fun and enjoyable experience.
• Actively contribute to a collaborative and high-energy team environment.
• Follow company policies and procedures, ensuring compliance with relevant regulations and guidelines.
• The support role requires to work as per shifts. To help cover mornings/evenings and weekends.

Requirements

• Fluent in English and Portuguese (written and spoken).
• Customer Support and Technical Support skills
• Interpersonal Skills for working with customers and colleagues
• Analytical Skills for identifying issues and recommending solutions
• Problem-solving skills and the ability to think on your feet.
• Customer Satisfaction skills for ensuring customer retention and loyalty
• Excellent communication and interpersonal skills.
• Ability to handle multiple customer inquiries simultaneously.
• Strong technological aptitude and a passion for staying updated with the latest tech trends.
• Knowledge of cryptocurrency or online gaming is a plus.
• Bachelor's degree in relevant field.

Benefits:

• Competitive salary and bonuses.
• Opportunity to work with a forward-thinking company.
• Ongoing training and professional development.
• Collaborative and fun work environment.
• Employee wellness program.
• Opportunities for career growth and advancement.

More about the product: whale.io